The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your information and address are not shared with any third parties outside of Etsy and our shipping partners.
Shipping times very, however, below you can find a chart with average shipping times.
Within Canada: 2 - 4 Business Days
Within USA: 4 - 6 Business Days
International: 4 - 7 Business Days
Please also allow an additional two business days for unexpected shipping delays.
One Tree Planted works with amazing reforestation partners around the world that need your support to help get trees in the ground.
One tree is planted for each ornament sold.