Policy - Rudolph's Elves


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Your information and address are not shared with any third parties outside of Etsy and our shipping partners.

Frequently Asked Questions

What Are Shipping Times?

Shipping times very, however, below you can find a chart with average shipping times.
Within Canada: 2 - 4 Business Days
Within USA: 4 - 6 Business Days
International: 4 - 7 Business Days

Please also allow an additional two business days for unexpected shipping delays.

What is One Tree Planted?

One Tree Planted works with amazing reforestation partners around the world that need your support to help get trees in the ground.

One tree is planted for each ornament sold.

Legal imprint